Contact Support

Last updated: October 13, 2026

How can we help?

For questions about ordering, customization, shipping, tracking, cancellations, or a damaged keepsake, email support@petmoire.com.

What to include

If you already placed an order, include your order number and a short description of your question. For damaged or incorrect products, attach photos of the item and packaging when available. Please do not email card numbers, passwords or identity documents.

Useful information

Review our Shipping & Returns Policy, Privacy Policy and Terms of Service. If your order has shipped with Yanwen, tracking may be available via the official English tracking website.

Business

PetMoire is operated by SDY E-COMMERCE LTD, registered in England and Wales, company number 15953362. Registered office: Suite 8070, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Customer support: support@petmoire.com.